Odoo Support & Maintenance
ERP & Odoo

Odoo Support & Maintenance

Dedicated support that keeps Odoo stable and fast: troubleshooting, bug fixes, performance tuning, security patches and continuous improvements, backed by a priority ticketing SLA.

<0h

priority response

0.0%

platform uptime

0%

tickets resolved in SLA

In action

Our Odoo partner takes days to answer a ticket.

The system gets slower every month and nobody knows why.

Small improvements never get done because there's no budget line.

There's a better way. Here's how we fix it.

helpdesk · odoo supportSLA met 98% (30d)
P1

POS receipt not printing

T-2291

01:08
P2

Slow inventory valuation report

T-2290

05:47
P3

Add field to delivery slip

T-2288

19:00

Assigned to your dedicated engineer · response under 2h

Illustrative example with sample data.

Engagement

Week 1

Onboarding audit

Health check of your instance, modules, backups and performance.

You receiveSLA-backed support plan
Week 2–4

Fix the backlog

Open bugs and quick wins cleared first.

You receiveHealth-check reports
Monthly

Monthly rhythm

Tickets within SLA plus planned enhancement hours each month.

You receiveMonthly release notes
Quarterly

Quarterly review

Usage, performance and roadmap reviewed with your owner.

You receiveUptime monitoring
Capabilities

Odoo help, always on.

Priority tickets answered in under 2 hours
Bug fixes and functional assistance
Performance tuning & database optimisation
Backups, monitoring and security patching
Monthly enhancement hours
Dedicated account manager

Technology

  • OdooERP & Commerce
  • PostgreSQLAI & Data
  • LinuxCloud & DevOps
  • DockerCloud & DevOps
FAQ

Q1

Do you support Odoo instances you didn't build?

Yes. Most support clients came to us from another partner. We start with an audit so we know the system before we touch it.

Q2

What counts as a priority ticket?

Anything that stops invoicing, payroll, POS or shipping. These get a response in under two hours.

Q3

Do unused hours roll over?

Enhancement hours roll over for one month, so a quiet month isn't wasted.

Have a different question?

Ask an expert

Tell us about your challenge. A solutions architect will reply within one business day with ideas, not a sales pitch.