idbox – Real-Time Video Conferencing System
Real-time video conferencing inside idbox, a digital onboarding platform for banks, telecoms, insurers and utilities. Customers apply in under 3 minutes, pass AI identity and liveness checks, speak to a verification agent on video, and sign their contract online.
- Client
- Intelli Solutions
- Category
- Digital Onboarding
- Platform
- Web, iOS & Android SDKs + video verification console
- Duration
- Ongoing engagement
- Team
- 6 engineers
<0 min
to complete an application
0
industries: banking, telecom, insurance and more
0
SDKs: Web, iOS and Android
Liveness prompts on the phone, and a live agent console with document checks, face match and e-signature.
Step 4 of 5
Liveness check
Say: “seven blue rivers”
- Online application
- ID document scan
- Liveness check
- Video call with agent
- e-Signature
Session transcript
ID card · OCR + MRZ
- Surname
- PAPADOPOULOU
- Given names
- ELENI
- Document no.
- AK 492•••
- Nationality
- GRC
- Date of birth
- 14 Mar 1991
- Expiry
- 02 Sep 2031
- MRZ checksum valid
- Hologram detected
- No screen or print spoof
- Speech phrase matched
- Address proof pending
Illustrative view with representative data.
Opening a bank account or a telecom contract used to mean a branch visit with paper ID. idbox moves that whole process online: application, identity verification, document checks and e-signature, with full KYC compliance under European rules.
Not every case can be fully automated. Regulators and risk teams often want a trained agent to see the customer live, ask questions and confirm their identity. The platform needed real-time video that works on any phone or browser, ties into the AI checks, and leaves a complete, auditable record of every session.
Spoofing with photos and videos
Fraudsters try to pass verification with printed photos, screen replays or masks.
Liveness detection combines random spoken phrases (checked by speech recognition), smile and eye-movement prompts, and anti-spoofing face analysis, with results in seconds.
Reliable video on any network
Customers join from mobile data, home Wi-Fi and older devices, and dropped calls mean abandoned applications.
Adaptive real-time video that adjusts quality to the connection, reconnects automatically, and lets the customer continue on another device without starting over.
Agents juggling too many screens
Verification agents had to compare the live face, the ID document and the application data across separate tools.
One agent console shows the live call, OCR-extracted document fields, MRZ and hologram checks, and the face-match score side by side, with a single approve and e-sign action.
Proving every decision
Compliance teams need evidence of what was checked, said and signed in each session.
Sessions are recorded with timestamps, transcripts and check results, and contracts are signed with advanced or qualified e-signatures under eIDAS.
- Online application from any device in under 3 minutes
- AI facial recognition with 3D selfie or video
- Liveness check: speech, smile, eye movement and anti-spoofing
- Document OCR, classification, MRZ and hologram checks
- Real-time video sessions with a verification agent
- e-Signature with advanced and qualified certificates (eIDAS)
How the system flows
- 1Apply online
- 2Scan ID document
- 3Liveness & face match
- 4Live video with agent
- 5Agent approves
- 6Contract e-signed
Key operating metrics before the project and after go-live.
Time to open an account
-97%Application drop-off
-60%Manual review per case
-76%
Document ManagementIntelli Solutions
idbox – Document Management System (DMS)
A secure web document management system with role-based access, metadata indexing, multi-level approvals, automatic tasks for expiring documents and a full audit trail, built to ISO 27001 standards.
0%
less admin work on documents
0
import channels: scan, API and upload
0%
of approvals with an audit trail
FinanceNeoBank Corp
FinTech Core Migration
Migration of a digital bank's finance back-office from a legacy ledger to Odoo Accounting: millions of journal lines, real-time posting APIs from the core platform, automated reconciliation and a full audit trail.
0
balance differences after migration
0 days
month-end close (from 15)
0%
auto-reconciled lines
API IntegrationsElic / AGT
Elic / Spectrum Invoice API
Direct integration between Odoo Accounting and the Spectrum e-invoicing platform: invoices and credit notes validated, signed and submitted automatically, with status, QR codes and rejections synced back to Odoo.
0%
first-time acceptance rate
0%
automated submissions
0
manual uploads
Tell us about your challenge. A solutions architect will reply within one business day with ideas, not a sales pitch.